A safer return to travel
Stay up to date with the latest tips for navigating travel during COVID-19 and beyond.
Answers for travelers about COVID-19
Learn how we’re supporting you with evolving programs and policies.
Global travel restrictions
Review the guidelines for Hosts and guests in your area or destination.
Reservations impacted by COVID-19
Understanding your cancellation and refund options.
Planning ahead with more peace of mind
Find out how to filter for stays with cancellation flexibility.
Safety is a shared responsibility
We're asking the SnappStay community to follow our COVID-19 health and safety practices.
Guests and Hosts must follow local laws and guidelines related to wearing masks when interacting.
When required by local laws or guidelines, Hosts and guests must agree to maintain 6 feet (2 meters) of distance from each other.
Hosts must follow our expert-backed, five-step enhanced cleaning process.
Elevated standards for every stay
Our expert-backed, five-step enhanced cleaning process goes beyond basic cleaning and is a vital step Hosts can take to help ensure the safety of our community.
All Hosts are required to follow our COVID-19 safety and cleaning practices. Learn more about SnappStay Enhanced Clean.
When required by local laws or guidelines, all Hosts and guests must also wear a mask or face covering when interacting in person and maintain 6 feet (2 meters) of distance from each other. And, of course, we recommend not hosting or traveling if you’ve been exposed to or are exhibiting symptoms of COVID-19. Review our health and safety requirements for stays.
SnappStay Experiences are reopened in countries where relevant government rules allow. Guests and Hosts are expected to follow specific safety practices for in-person Experiences, including social-distancing and mask wearing when required by local laws or guidelines. And, of course, stay home if you have been exposed to COVID-19 or are feeling ill. Learn more about our Experiences health and safety guidelines.
If you’d rather do the Experience with only your group, you can consider a private booking. If you feel uncomfortable gathering in groups or if in-person Experiences have not yet reopened in your market, check out our Online Experiences.
If you need to change or cancel your reservation, visit the Trips section of SnappStay's website or app for more details about your current cancellation options. We have created this resource to help guests navigate cancellation processes and policies.
In addition, guests who can’t travel because they are sick with COVID-19 may be eligible to cancel their booking for a full refund by contacting customer support. Learn more about our extenuating circumstances policy.
Cancellation policies are set by Hosts, and vary between listings. You can find details about the cancellation policy of each place to stay on the main page of each listing. We’ve added a new search filter to make it easier for you to find places with flexible cancellation policies.